Fast claims service station without financial pressure
For commercial vehicle claims occur in actual operations, service
stations distress. The more important reason is that the car
manufacturer claims a long cycle, low efficiency. These problems largely
to combat the enthusiasm of the work of the service station, a serious
increase in the cost of user time, and will eventually lose confidence
in Corporate Marketing, creating a vicious cycle.
Dirks green card in order to solve this problem, the service operator
links made great efforts, things such damage corporate image source
fundamental solution.
Claims completion rate "billing cycle indicators, dongfeng engine
strengthen the management of the business processes of the entire
claim, by shorten billing cycle service station claims costs, the fight
for control in the first half of 2013, within 20 days, the second half
of the year as the business increase control within 30 days to complete,
so as to reduce the financial pressure of the service station, service
station can serve as customer service, the face of the user with the
best corporate image, increase user stickiness on the green card, post
can also play as a publicize the role of the green card, to serve
several methods.
Perfect spare parts management, to quickly resolve the problem of
vehicle maintenance
2013 Dirks green card will upgrade spare parts warehouse inventory 1550
kinds of varieties, and plans to build spare cummins parts
parts agent library in key areas.Users concerned about the problem of
spare parts is "timely supply rate and the rate of supply to meet two
from 2013, Dirks green card in two aspects of the focus on spare parts
supply rate and satisfaction rate.
Under normal circumstances, the implementation of the normal order
within 5 days of arrival, the principles of emergency orders within 48
hours of arrival; varieties of spare parts to meet the rate of more than
90% of terminal market in urgent need of spare parts supply through the
production line straight requisitioned "straight hair" Coordination
suppliers , no spare cummins 6bt
parts direct replacement assembly parts "and" universal spare parts
directly from the service station from the market to buy the company
given the cost of subsidies "are four ways to achieve. To increase the
autonomy of the service station, flexibility, and improve the overall
efficiency of the service station.
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امتياز : | نتيجه : 3 امتياز توسط 738 نفر مجموع امتياز : 2164 |
Nightingale feeble strength: Care to win market
A long time, JAC Gallop will maintain a close relationship between the
front-end sales and back-end services deemed to fit the market demand,
one of the key elements relieve you of worries. JAC Gallop to "advisory
services" to help customers in the front-end cummins engine
sales, inadequate or lack of driving experience to understand the
product, the market based on their future operations road transport of
goods, transportation, short and long distance and specific requirements
to purchase a suitable model to maximize customers avoid due to
election models lead to poor operational efficiency. It is this user
value as a top priority of service attitude to win more and more users
recognized increasingly for JAC Siegel hair.
JAC Gallop after finishing car formalities closely together in the
front-end sales and back-end services, user dongfeng parts
information will be the first time transfer to the back-end services
personnel. Since then, JAC Gallop will appoint a special service on the
user vehicle usage regularly track return visits, in a timely manner,
"the four 24-hour" Care to solve the problems reflected by the user, and
in a targeted manner with the user of the vehicle performance and
quality feedback on product design, manufacturing deficiencies optimized
through caring cummins parts
service gradually cultivate brand loyalty of existing users, and
finally won the wide recognition of the heavy truck market.
JAC Gallop tireless in quality improvement, we persevere through
integrated global quality resources to build a "world car", "user
acceptance" as the only measure of product quality standards, escort
service soft power quality hard power, a steady stream ground attentive
service to win customers. Under the guidelines of the advanced concepts
of quality and service to a two-pronged approach, JAC Gallop will surely
burst of unparalleled brand influence and unmatched force. It is always
user feedback in the after-sales service in the drip considered
insights, JAC Gallop to a more robust pace in the quality line world "on
the road wider and wider, farther and farther.
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امتياز : | نتيجه : 3 امتياز توسط 718 نفر مجموع امتياز : 2096 |
Care JAC Gallop escort quality hard power
Defective auto parts recall
management regulations formally implemented on January 1, 2013.
"Consciousness" after the implementation of the new regulations, the car
manufacturer is voluntarily recalling defective vehicles will be
enhanced, while the national regulation and punishment of the offending
car manufacturers will also further increase the effective protection of
the interests of the user. The one hand, the protection of the
interests of the user is a further specification of the legal and
regulatory environment, the more important automobile manufacturers pay
more attention to cummins 4bt
product quality, attention to quality and service from the source and
take preventive measures.
JAC Gallop heavy truck by the end-user pro-gaze
JAC Gallop has always been the quality is the survival and development
of these two core values ??of "customer first" as mutual unified product
manufacturing concepts and services to enhance concept. Defective auto
product recall management regulations before the implementation of JAC
Gallop keen insight to repair a the heavy card front-end sales and
back-end services from link. Terminal, JAC Gallop heavy truck is not
only timely summary of the user real feedback on product performance
based on user feedback in advance prevention product design,
manufacturing defects, based on "Care" hard power for soft power escort
product quality.
Gallop hard power: excellent quality line world
After careful analysis of the user of the vehicle operator feedback, JAC
Gallop with deep grounding in research and development and a strong
manufacturing strength to put yourself in the user's actual demand for
the implementation of specific actions to enhance the quality of JAC
Gallop professional to create value quality achievements in the future
cars concept guidelines the headquarters technical centers, overseas R
& D centers, foreign strategic partners, each division and research
entity, including five R & D system to ensure that users needs to
enhance the quality of perfect transition, and ultimately to the market
is full of scientific and technological content and heavy truck products
tightly together user needs, the times to look at the user suggestions
and comments.
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امتياز : | نتيجه : 3 امتياز توسط 659 نفر مجموع امتياز : 1934 |
Sales the excellent combustion engine enterprises 2013 start good momentum
In 2013, more than an internal combustion auto part
engine Yuchai, Xichai and other enterprise-engine sales are a growing
trend. Not only domestic sales grew, sales in overseas markets to
achieve good results.
Domestic and foreign sales of Merit
According to statistics, in January 2013, Guangxi Yuchai Machinery
Company Limited sales engine over 50,000 units, retaining its position
as the top sales of the diesel engine. Expected first quarter received
production orders for 14 million units, as of now, has accumulated
nearly 80,000 units.
In addition, sales opener Yuchai YC4F engine contrarian in Egypt made.
January, FAW Jiefang Automotive Co., Ltd. Wuxi Diesel cummins 6ct
Engine Factory Diesel sales rose 22.8%, growth of 4.7%.
Xichai for three consecutive months since November 2012, presented and
diesel sales year-on-year and the ring than double growth for the 2013
Xichai machine market development has laid a good start.
In overseas markets, Xichai the first month of year-on-year increase of
237%.
Multi-faceted development
In January 2013 Xichai machine matching share in the major vehicle
manufacturers steady improvement, in the the green steam plant
supporting share reached 59%, an increase of two percentage points than
the full year 2012 level; major manufacturers in the passenger car
market eight ring than with the previous month, the total share grew by
3.4 percentage points, the Yutong Bus matching share year on year and
increased by 3.65 and 4.49 percentage points.
The cultivation of Tin Chai Xinxing market early fruit, Xichai machine
in non-road machinery market sales year-on-year increase of over 260% in
January.
Tin Chaiheng Wei 6DF2D-16G engine supporting John Deere Jialian 1048
combines the widely favored to win the user, has an installed capacity
of more than 700 units as of mid-February, and recently won the March to
supply 400 sets of orders. Xichai through the development of a
multi-faceted, diesel sales start showing a good momentum to continue to
rise.
In January, the the Yuchai a series of YC6C ship machines increased by
275%. Remanufacturing parts of the project the reuse value also
increased by 185%. In addition, the Yuchai production 115 horsepower,
125 horsepower, 140 horsepower, 160 horsepower agricultural popular
market, have received many orders.
Yuchai Machinery Co. the two rounds plant the first batch of country and
five gas engine rolled off the production line, JAC three car prices
are destined loading. The Yuchai plans to start gas machine building two
projects.
It is reported that the Yuchai a gas machine building project power
marine gas cummins 6bt
engine test workshop and so on have been put into use, two related
engineering concern.
Liang Qingyan, deputy general manager of Yuchai AG said that the the
Yuchai production of products in short supply, the urgent need to speed
up the work of the research and development testing and production of
gas engines, gas machine two items are also listed on the agenda, the
fight started as soon as possible, and put into operation as soon as
possible, to meet customer needs.
In 2012, Yuchai seize the opportunities of the Rise of the gas market,
pay close attention to the quality of product R & D and production,
successfully opened up the market, the gas machine production and sales
in the first in the industry. In January 2013, gas machine according to
state regulations, five switching of the country, but the demand remains
undiminished sights on the gas market, Yuchai Machinery Co., plans to
start construction of two gas engines project.
Yuchai's sales driven engine production, production, sales the same time
promote the rapid development of the the Yuchai parts, logistics Qimao
of industry segment. Yuchai also ushered off to a good start in 2013.
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امتياز : | نتيجه : 3 امتياز توسط 801 نفر مجموع امتياز : 2382 |
Dongfeng cummins "on" engine cold triumphant return
A few days ago, in the expecting eyes, a assembly "on" engine cold testing and a service came to dongfeng cummins east side door, the successful completion of a long cold test stroke returned home in triumph.
As we have learned, dongfeng cummins "on" project in the first table prototype on October 12, 2010,
ignition success, this model is 3.9 -liter four cylinder control engine,
support the four emissions; Matching denso fuel oil system, the cummins
and Germany continental cooperative development new platform control
module. After the bench test, test, reliability test and a series of
work, fully prepared, "on" engine cold test according to the established
plan as scheduled start, on December 15, in cold start test.
The cold test team by dongfeng cummins
product development staff, EAR&D, CES and dongfeng motor co., LTD.,
commodities research and design the test engineer composed. Test team
will start from xiangyang, via handan, shenyang, Harbin, across henan,
hebei liaoning and other provinces, and ultimately to heihe test base.
The test road about 7000 km, lasted for more than forty days, in the
middle of January 2012 to return to xiangyang. The test the result in
cold conditions, including dongfeng parts
electronic control system, fuel system and reprocessing plant, the
whole engine performance, the comprehensive test its cold working
performance, the vehicle matching cold sex and driving performance.
cummins parts "On" engine
after the cold after the test, a symbol of all the environmental
adaptability test complete, is about to enter a new stage of product
development.
امتياز : | نتيجه : 3 امتياز توسط 760 نفر مجموع امتياز : 2218 |
Dongfeng cummins: HES has made brilliant achievements won the praise
A few days ago, in dongfeng донгфенг
cummins, the parent company's annual HES work review, dongfeng cummins
with 2010 annual safety accident rate 0.085, safety severity 0.425
(200000 hours of work hours loss ratio), realize safe production zero
accident did not happen, occupational and environmental pollution
accident have been obtained respectively, both sides of the parent
company for approval, dongfeng truck
co., LTD., safe environmental protection energy advanced units and
cummins director award, best practice award.
In 2010, dongfeng cummins 226000 sets of production and marketing, in
order to strengthen the new employee safety education, tertiary
education carried out after the training effect, validation and staff's
mount guard monitoring, production set up "the preliminary is made"
central idea, and so is the idea of an strict control and supervision of
the implementation, effectively reduce the most dangerous people namely
field work personnel's risk, especially the safety protection and
lifting equipment point inspection execution, excellent team in the
function of the propulsion, the implementation effect has been
significantly improve and enhance; Manufacturing engineering in the
production cummins 6bt
field in total 764 location instructions for a comprehensive revision,
the purpose is to check and increase security environmental protection
aspect, in the future to staff the safety of the normative operation
gives clear guidelines.
In order to avoid safety risks from the source of environmental
protection, dongfeng cummins 4bt
also implement ehs technical review, acceptance and a total of 340
items, especially for large scale project control. There are on C/L
expansion project early safety environmental assessment, in the design
source control, issued a detailed mechanical processing equipment HSE
specification, please have the qualification of company safety
pre-evaluation, occupational health preliminary evaluation and
environmental preliminary evaluation; For remanufacturing project from
beginning to end tracking, organize professional team for
remanufacturing plant construction acceptance; For new products, quality
test bench for multi-functional team drawing sign audit, etc.
In the security environmental protection investment, dongfeng cummins 855
key in the daily security hidden danger of environmental improvement,
labor insurance supplies issue, energy conservation and emission
reduction, health care allowance, safe environmental protection warning,
exhibition board publicity, safe environmental protection technical
reform, etc, used for safety and environmental protection support fund
amounted to more than 600 yuan.
امتياز : | نتيجه : 3 امتياز توسط 803 نفر مجموع امتياز : 2421 |
dongfeng cummins in Russia
It is reported, as long as the compatibility dongfeng cummins engine vehicle mileage reached 1 million kilometers, or engine
running time to 20000 hours, car and time of 5 years, and at the same
time, no big maintenance, such as a cylinder head is not opened, the oil
pan, fuel injection pump also has not been carried out adjustment,
etc., can to dongfeng cummins service station sign up for the "gold
medal user" selection activities. Dongfeng cummins staff will be in
accordance with the above conditions will dongfeng cummins engine and
the CRM system statistical record compares, identification, and run the
user face to face communication, check to ensure that activities of the
fair.
Dongfeng cummins is holding this activity, on the one hand, is the hope
that through this activity find out some good customers, they on the
machine right use of maintenance shall be awarded behavior; At the same
time, also hope that through this activity, collect their use of
maintenance of some valuable experience, and more users to share, let
them can like these gold users better use of dongfeng cummins engines,
let the machine for users to create more value.
Every arrive the end, it is the enterprise sum up the past, think about
the future, in December 2010, dongfeng cummins in kunming held the 2010
annual meeting of the service. From chengdu, chongqing, Tibet, liuzhou,
yunnan province, southwest of more than 100 service, kunming, together
with "expert service, was in the world" as the theme, discuss the
dongfeng cummins 2011 service for development. On the meeting, for the
past year, for the development of dongfeng made a prominent contribution to the collective services and advanced
individuals to commend and reward. The assembly organization service
representatives signed the "service letter of commitment", to social
public service commitment.
In April 2010, twenty, dongfeng cummins with its two paragraphs ISDe4
cylinder, 6 cylinder Europe three, Europe four electronic control engine
the Moscow international commercial auto show, caused many audience
interest and inquiry.
Dongfeng cummins kta19
engine with good products and good service for the Russian market
recognition: only in 2008, Russia's largest in heavy card manufacturers
carma we import dongfeng cummins ISDe185, 210, 270, 285 engine 8000
sets; 2010 1 -- 4 months, although the influence of the financial crisis
has not yet been fully in the past, but dongfeng cummins Russia single
export has more than 1700 sets.
In order to better meet the Russian market demand, dongfeng cummins nt855
to strict product certification, not only through the Russian experts
to the dongfeng cummins authentication, but also through the export to
Russia market after testing the authentication, in order to meet market
and the legal and regulatory requirements. Meanwhile, the parent company
to support the United States cummins dongfeng cummins Russia market,
also specially established in Russia spare parts storage, and arrange
new product "early care" staff, to ensure that the Russian market users
can get fast and effective service.
امتياز : | نتيجه : 3 امتياز توسط 646 نفر مجموع امتياز : 1881 |
accelerating heavy duty engine market layout
In recent years, along with the national infrastructure construction to
speed up, the domestic commercial vehicle market is developing rapidly.
Especially the truck industry, 30 tons high-end, ChongXingHua truck
welcome the new growth space. dongfeng and the key assembly - engine, the technical condition restriction, new
product development has been nothing. In this context, the domestic
first it has independent intellectual property rights, meet four
countries discharge, discharge for 13 liters of electronic control
engine -- ISZ dongfeng cummins engine, from the beginning of the
planning by many high attention. In January 2010, dongfeng cummins
announced last three years of research and development ISZ13 dongfeng
cummins/heavy duty engine has been completed in production system
debugging, supply chain integration.
Dongfeng officials say: ISZ13 up heavy engine is dongfeng cummins based on
automobile market "light the light, the person that weigh more heavy"
development trend to make strategic decision, is the product line
development, improve the independent research and development ability is
one of the key steps. And this wholesale motivation for limited
production, dongfeng cummins implement this strategy, accelerate the
heavy duty engine market layout a significant step forward.
It is understood that the ISZ13 liters engine is by dongfeng cummins
contribution, cummins east Asia research and development center for
research and development, and got the cummins global r&d network
support. It is based on cummins product platform development of the
latest generation of heavy duty engine, vehicle countries meet three,
four countries emission standard, and have to upgrade to the kingdom of
five potential. Dongfeng cummins engine with ISZ all the independent
intellectual property rights, later even cummins want to use this
technology into mass production, but also from the dongfeng purchase.
In addition to the truck market, dongfeng cummins will their goods to
construction machinery field. In 2010, at the beginning of the New Year,
dongfeng cummins engine company will have good start, with stable and
reliable products and brand reputation, dongfeng cummins win a domestic
famous engineering machinery makers 252 engine order, the 252 engine
will launch the export Brazil, this also means that 2010 dongfeng
cummins accelerated development engineering machinery market has effect
at the beginning of the show.
Service: expert service is better than out
In order to strengthen the "expert service, was in the world" service
brand concept, dongfeng cummins in nationwide organized a monstrous
grand meeting service, nearly students from dongfeng cummins and all
parts of the country service agent service engineers have partial took
part in the competition. From early June to early training, to
theoretical knowledge competition, the actual maintenance operation
competition, etc., on September 13, the end of the game for 4 months.
The theory knowledge competition in knowledge quiz is given priority to,
engine structure, working principle, dongfeng cummins isf
service system and CRM system were incorporated into the scope of
assessment; The actual operation, to the technology as the core, the
engine troubleshooting and maintenance practice comparison. Theory and
practice operation work along both lines, all-round, multi-angle help
service engineer improve their professional skills level.
In addition to training to improve, "grand meeting service" the second
function is: to share insights. Nearly thousand dongfeng cummins isle
huge service stations all over the country, the natural environment and
use condition is different, the engine condition, meet different
service problems emerge in endlessly, therefore, each has some special
experience for other service station, you can reference. "Grand meeting
service" is the dispersion in around the station set up a technology,
management experience of communication platform, make advanced
experience and practice, which can be quickly in the nearly thousand
station sharing, improve the service level and the level of customer
satisfaction. At the same time, through the "grand meeting service,
service engineers can also be found from each other their own problems
and find the end user and the best way to communicate, learn from each
other, reference, complement each other, to provide users with fast and
effective to lay a solid foundation, will be followed the sharp rise of
users' satisfaction.
امتياز : | نتيجه : 3 امتياز توسط 799 نفر مجموع امتياز : 2406 |
Dongfeng cummins: quality win the trust
Strong brand usually carrying higher loyalty, to product the user not
only based on rational choice, more strong affective commitment.
Dongfeng cummins products with its high reliability and fuel economy,
has won a large number of users, which reflects the strong brand
"strength.
Recently, the author visited shanxi giti tire companies, the logistics
enterprise already and dongfeng cummins engine co., LTD., hand in hand
for 15 years, and it's more than 150 trucks are used dongfeng cummins engine,
due to the dongfeng cummins engine products have high quality and
timely proper maintenance, engine running mileage close to or more than
kilometers is still no overhaul, the real truck economic benefits
developed acme.
Coal transportation a big test
"YuXian surrounded by hills for low the ecoenvironment south east,
north, many mountains and deep valley, complicated topography of the
adaptability of the truck engine put forward higher request. At the same
time, coal transportation process cinder and dust is easy to cause air
filter plugging, if midway for engine failure cause goods can't timely
sent to the destination, the loss of the company one can imagine." Giti
tire staff said. Dongfeng reliability and stability, to survive the harsh conditions of carriage
and dust environment test of 15 years. The modular design concept, make
the dongfeng cummins engine parts number than the other 30% less, not
only reduce the wear between the parts, but also reduce the probability
of failure. At the same time, dongfeng cummins engine every new handsets
before they leave the factory experience extreme conditions of pressure
test, and also makes it more than face dust environment still reliable
as usual.
At the scene, staff have opened one of the car hood, after start engine
makes clear and powerful voice, who can think, this is a have to run
more than 1 million kilometers of the engine.
15 years of careful maintenance
In the past 15 years, from the Ⅰ emissions standards to the kingdom of
now 3 emissions standards, giti tire company every truck assembly is
dongfeng cummins engine. A car and YuXian and shijiazhuang distance
about 350 kilometers, the 150 car back and forth every day a total
mileage reached 50000 kilometers. Such a high strength work, carefully
professional maintenance necessary.
Truck mileage each additional ten thousand kilometers, the professional
maintenance staff to engine routine maintenance, such as fuel filter,
air filter, special oil and other maintenance a replacement. In the
parts replacement, giti tire all adopt the dongfeng repair station buy original accessories. Especially the summer, in
order to prevent high temperature and long time running the engine
damage, in all water tank cleaning. Giti tire as the relevant personnel
said: "dongfeng cummins product I rest assured, match again with
professional maintenance, I can save worry."
Quality bring market
Shanxi is China's coal province, due to the market demand, domestic
natural become their trucks and spare parts of enterprise competition.
Since 2009, dongfeng cummins engine co., LTD. Set up commercial
counsellor's office, the implementation of the marketing resources lead
since, dongfeng cummins has setup the datong and YangQuan two
predicaments, relying on quality and service has accumulated the user
resources. At present, dongfeng has YangQuan area occupies 50% market share. Only a YangQuan YuXian,
dongfeng cummins engine is about the ownership of more than 4000 sets.
Giti tire from attendance statistics chart can clearly see: more than
150 vehicles have been maintained a high attendance rate and low failure
rate, no doubt to the enterprise to take more income. It is reported,
giti tire company recently purchase 67 units equipped with dongfeng
cummins engine truck, and has already begun to open up the market, other
than shijiazhuang operating tools optimization push giti tire
enterprises great-leap-forward development. Similarly, in taiyuan,
shanxi shortly before the motor show two coal logistics company direct
order fifty station equipped with dongfeng cummins truck. Along with the
dongfeng cummins 6ct brand influence and marketing move deeply, giti tire such loyalty number of users will continue to expand.
امتياز : | نتيجه : 3 امتياز توسط 788 نفر مجموع امتياز : 2506 |